Privacy Policy | Britanovex

Introduction and Effective Date

Welcome to Britanovex's Privacy Policy. This policy applies to all personal data collected through our website, email, phone, and in-person interactions. We act as a data controller for the personal data we process, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Britanovex is a Manchester-based creative event-production agency. When you contact us about corporate events, private celebrations, team evenings, launches, birthdays, or themed experiences, we may collect information that identifies you. This page explains what we collect, why we collect it, and the choices you have.

Data We Collect

We collect personal data that you provide directly and data collected automatically when you use our website. The categories below describe the main types of information we may hold about you.

Contact information: name, email address, phone number, and postal address.
Event details: event date, venue, type of event, number of guests, and preferences.
Communication records: emails, phone calls, and enquiry messages.
Technical data: IP address, browser type, device information, and usage data collected via cookies.

We do not collect payment card details or financial information. We do not collect special category data unless you voluntarily provide it.

How We Use Your Data

We use your personal data to provide event planning and production services, respond to enquiries, and improve our website. The legal bases for processing are contract performance, legitimate interests, legal obligation, and consent.

To respond to your enquiries and provide quotes.
To plan and deliver events according to your requirements.
To communicate with you about your event and any changes.
To comply with legal obligations and protect our rights.
To analyse website usage and improve user experience, with consent where required.

We do not use your data for automated decision-making or profiling.

Data Sharing and Disclosure

We only share personal data with trusted third parties who help us deliver our services or comply with legal requirements. We do not sell your personal data to third parties.

Service providers: IT support, email hosting, and website analytics.
Event partners: venues, caterers, and entertainment providers, only as necessary for your event.
Legal and regulatory authorities: when required by law.

All third parties are bound by data processing agreements. We do not transfer personal data outside the UK or EEA without appropriate safeguards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Enquiry data: retained for up to 12 months after last contact.
Client event data: retained for the duration of the event and up to 6 years for legal and tax purposes.
Marketing communications: retained until you withdraw consent or unsubscribe.
Website analytics data: retained for up to 26 months.

Retention periods are based on legal obligations and business needs. Data is securely deleted or anonymised after the retention period expires.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access: request a copy of your personal data.
Right to rectification: correct inaccurate or incomplete data.
Right to erasure: request deletion of your data in certain circumstances.
Right to restrict processing: limit how we use your data.
Right to data portability: receive your data in a structured, machine-readable format.
Right to object: object to processing based on legitimate interests.
Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us using the details in the Contact section. We respond to requests within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Encryption of data in transit and at rest.
Access controls and authentication for internal systems.
Regular security reviews and staff training.
Secure data storage with reputable hosting providers.

We do not guarantee absolute security, but we take reasonable steps to protect your data. In the event of a data breach, we will notify affected individuals and authorities as required by law.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.

Essential cookies: necessary for the website to function.
Analytics cookies: help us understand how visitors use the site, with consent.
You can manage cookie preferences through your browser settings.
For more details, see our Cookie Policy.

We do not use cookies for advertising or cross-site tracking. Consent is obtained for non-essential cookies via a cookie banner.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the effective date.

Significant changes will be communicated via email or a notice on our website. We encourage you to review this policy periodically. The current version effective date is 7 September 2026.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us using the details below.

Phone: 0161 496 0662
Email: [email protected]
Address: 42 King Street West, Manchester, United Kingdom